FAQ’s

Can we see a Doctor if we don’t have an appointment?

Whilst it is preferred that you have an appointment, a Doctor on call is available Monday to Fridays for patients who have urgent medical problems and do not have an appointment.

Unfortunately this may require waiting as the doctor is on call for all emergencies at both Brook Medical Centre and the Hospital.

Every effort will be made to reduce your waiting time. Patients will be assessed by the practice nurse and the most urgent cases will be seen first.

When are Child Immunisation Clinics held?

Brook Medical Centre holds Child Immunisation Clinics every Tuesday, Wednesday, Thursday and Friday between 11am and 12pm.

Please remember to bring your child's Blue Book and your Medicare Card.

If you cannot attend the clinic please make an appointment with your Doctor for a full baby check & immunisation.

 

Is Brook Medical Centre a Bulk Bill Practice

Brook Medical Centre is a private practice.

All Accounts must be paid for at the time of consultation. If you have difficulties paying your account, please talk to your Doctor.

Health Care Card Holders and Pension Card Holders will usually be Bulk Billed; however, there may be a charge for a consultation. Please let your Doctor know if you fall into these categories at the time of your consultation. It is also our current practise to bulk bill children up to 16 years of age.

Our Practice accepts MasterCard and Visa, and will accept cheques from existing patients. EFTPOS is available. We also offer HIC Online claiming, processed directly through Medicare where your refund is deposited directly into your bank account.

 

Your Medical Information

Your medical record is a confidential document. 

It is the policy of this practice to: 

  • To maintain security of personal health information at all times, and
  • To ensure this information is only available to authorised members of staff.
  • Patients have a right to access their own personal health information we hold. Please see our Practice Manager for further information on this.

Privacy Policy

Policy

 The Privacy Act 1988 and the Australian Privacy Principles require our practice to have a document that clearly sets out its policies on handling personal information, including health information. 

This document, called a Privacy Policy, outlines how we handle personal information collected (including health information) and how we protect this information. 

Our practice has used the privacy policy template available from the RACGP and this has been adapted to reflect how our practice collects and uses personal information. 

Our privacy policy is displayed in the waiting room and also on the practice information sheet and practice website and is readily presented to anyone who asks. 

Our collection of information statement informs patients about how their personal health information will be used, including by other organisations to which the practice usually discloses patient information to, and any law that requires the particular information to be collected. Patient consent to the handling and sharing of personal patient health information is sought and documented early in the process of clinical care, and patients are made aware of the collection statement when giving consent to share health information. 

According to the Privacy Act 1988 and the Australian Privacy Principles, an organisation may use or disclose personal health information for a purpose (the secondary purpose) which is directly related to the primary purpose of collection without seeking consent, but only if the individual would have a reasonable expectation that the information could be used or disclosed for that secondary purpose.

A directly related secondary purpose for the use and disclosure of personal health information in our practice includes the many activities necessary for the provision of a health service, such as management, funding and monitoring, as well as complaint-handling, planning, evaluation and accreditation activities. 

It is essential to recognise the importance of ‘reasonable expectation’ as many individuals may be unaware of the range of activities for which their personal health information may be used and disclosed, such as the accreditation processes. Our practice ensures we tell patients how, and for what purpose, personal health information collected about them could be used or disclosed.

Patients are advised of this ‘secondary purpose’ in a number of ways, including:

At the time of the consultation with a general practitioner

Via the practice privacy statement in the practice information sheet

Via the practice privacy statement on signage on the walls of the practice, and/or

By reading, understanding and signing a new patient information form when first registering at the practice, which incorporates the practice privacy statement. 

It is important we maintain a patient’s right to ‘opt out’ of the secondary purpose through refusal to consent. If an individual expresses negative views or opposition when made aware of a proposed secondary use or disclosure of their personal health information, this would indicate that they have a reasonable expectation that their personal health information will not be used or disclosed in that manner, and their non-consent is recorded on file.

 

 

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